“Did the backup run?” is a question that is asked all too often. And all too often the answer is not positive. This can easily lead to surprise emergencies. Very unhappy ones.
Your data assets are among the most valuable assets your business owns. They are truly the life’s blood of your entire operation.
As with any high-value asset, your data assets must always be protected and preserved. No enterprise is exempt. Cybercriminals are constantly seeking to penetrate your network and either steal, damage, or corrupt your data. For some it’s driven by corporate espionage and competition. For many others, the profit-motive is the core driver.
Idenxt starts by providing detailed configuration of each customer’s backup policies.
Each backup job and site replication are supervised by Idenxt, with immediate incident management and alerting. If possible, Idenxt will perform site recovery of virtual machines (VM) based on industry best practice and each customer’s scope.
“The backup ran, but will it restore?” is another frequent question that often returns less than desirable answers. The solution to prevent this is to regularly text your backups to assure they are effective. This testing is all too often overlooked or delayed.
Idenxt automates monthly testing of all Azure backup processes for each of your customers.
Should monthly testing or daily backup operations require it, Idenxt will perform failover to a recovery site. To resolve more typical issues, Idenxt will retrieve and restore backups whenever needed.
Idenxt Business Continuity & Disaster Recovery includes:
- Actively Detailed configuration of backup policies and site recovery of VMs based on industry best practice and customer’s scope
- Incident management of backup jobs and site replication
- Monthly testing
- Retrieval of backups as needed
- Failover to recovery site as needed
Delivering highly effective Azure management is now as simple as choosing the item codes for the services your customer needs and entering them into the Idenxt Ordering portal.
Advice is always available when you need to determine which services to recommend or have more specific questions.
Idenxt is the ideal way for service providers to add Azure management and security to their services portfolio and increase deal size every time.
Services
Mission-critical System Protection
Idenxt provides a complete end-to-end hosting experience on the industry-leading Azure platform where we have added our management services on top together with our extensive know-how. Azure is the definitive enterprise-grade hosting service, powered by Microsoft. The result is completely seamless hosting of your every workload at a fixed, competitive and predictable cost. The Azure subscription and everything needed is included and there are no surprises.
Managed Services
Cloud Operations Foundation (CloudOps)
- Proactive Monitoring
- General Incident Management
- Post-reporting of Incidents
- Problem Management
- Automated ticketing system
Security Management (SecOps)
- Seek security weaknesses and breaches
- Detect previously undetected threats
- Hunts for suspicious activities at scale
- Auto-escalation to Incident Management
- Comprehensive Monthly Reporting
Application Incident Management
- Application Incident Management
- Comprehensive post-incident reporting
- Manages all Standard, Customized and Bespoke applications
- Complete Incident Management
- Quarterly Proactive Reports
Configuration Management
- Actively maintaining the right configuration
- Safeguarding optimized performance, availability and cost
- Detect and adjust configuration to usage patterns
- Enable classification and management of systems in groups
Patch Management
- Patch Management according to Microsoft’s guidelines
- Utilizing Microsoft's Azure Update management center
- Logging to troubleshoot update failures
- Including/excluding of specific patches based on roles
Business Continuity & Disaster Recovery (DRaaS)
- Actively Detailed configuration of backup policies
- Site recovery of VMs based on industry best practice
- Incident management of backup jobs and site replication
- Monthly testing
