Who owns the customer relationship?

Our partners do. Just as with CSP licenses and services, you have the contractual relationship and you do the pricing and billing unless you want us to handle it and pay you a monthly commission.

Is it a multi-year agreement?

You and your customers can stop at any time with no questions asked. We serve at the pleasure of our partners and their customers and we believe that long multi-year agreements are not needed if you got happy customers.

Can you help me with presales support and activities?

Yes, we’ll be happy to educate your salespeople and work together with them when they prepare their RFP replies. If desired, we’ll be happy to join both internal and customer specific concalls. If you need any other kind of assistance, just let us know so that we can drive increased success together.

How does a partner run Idenxt for their customer?

They don’t. Idenxt is completely delivered as a service. Idenxt obtains necessary connection information from you and connects directly to your customer’s Azure environment.

What are my start-up costs for using Idenxt?

None.

If it’s automated and works behind the scenes, how do customers come to know what Idenxt has done for them?

An important question, that becomes even more important when budgets are set. As your partner, Idenxt furnishes you with complete activity reports as well as performance reports and recommendations. You then get in front of your customer with the good news, and suggestions for further improvement of their environment.

How many engineers do I need to have on staff, and what specific skills do they need to have?

None. As a fully automated service, Idenxt itself requires no operator intervention to take care of your customers’ environments.

Services

Mission-critical System Protection

Idenxt provides a complete end-to-end hosting experience on the industry-leading Azure platform where we have added our management services on top together with our extensive know-how. Azure is the definitive enterprise-grade hosting service, powered by Microsoft. The result is completely seamless hosting of your every workload at a fixed, competitive and predictable cost. The Azure subscription and everything needed is included and there are no surprises.

Managed Services

Cloud Operations Foundation (CloudOps)

  • Proactive Monitoring
  • General Incident Management
  • Post-reporting of Incidents
  • Problem Management
  • Automated ticketing system

Security Management (SecOps)

  • Seek security weaknesses and breaches
  • Detect previously undetected threats
  • Hunts for suspicious activities at scale
  • Auto-escalation to Incident Management
  • Comprehensive Monthly Reporting

Application Incident Management

  • Application Incident Management
  • Comprehensive post-incident reporting
  • Manages all Standard, Customized and Bespoke applications
  • Complete Incident Management
  • Quarterly Proactive Reports

Configuration Management

  • Actively maintaining the right configuration
  • Safeguarding optimized performance, availability and cost
  • Detect and adjust configuration to usage patterns
  • Enable classification and management of systems in groups

Patch Management

  • Patch Management according to Microsoft’s guidelines
  • Utilizing Microsoft's Azure Update management center
  • Logging to troubleshoot update failures
  • Including/excluding of specific patches based on roles

Business Continuity & Disaster Recovery (DRaaS)

  • Actively Detailed configuration of backup policies
  • Site recovery of VMs based on industry best practice
  • Incident management of backup jobs and site replication
  • Monthly testing

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Contact Us

Europe

  • Stockholm – Blekholmstorget 30 F, 111 64 Stockholm
  • +46 8 502 485 30

US West Coast

  • WA - 8201 164th Ave NE, Suite 200, Redmond, WA
  • +1 833 891 0648

US East Coast

  • FL – 657 Soliel Dr., Naples 34110, FL
  • +1 833 891 0648

Get In Touch

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