Idenxt AI-Driven CloudOps provides the fundamental services required to proactively run Azure operations. Idenxt is continuously connected to all components and assets in Azure for you, assuring constant and consistent performance so that downtime is avoided. Changes in Quality of Service (QoS) are immediately resolved with comprehensive post-incident reporting. Applying the right thresholds is key to successfully actioning incidents in a timely manner. Our Incident Management process, handled by our CloudOps, makes sure that problems and incidents are escalated so that they’re handled promptly and properly. We often take care of problems and incidents without the customer noticing that they’re affected so our post-reports are often where they see that they had issues that have taken care of.
Idenxt constantly documents all incidents and actions performed in our ticketing system, assuring that your reporting to your customer is always comprehensive and detailed.