Everything you do for your customer’s environment serves to support the applications they’re running. That’s what IT is all about – delivering applications.
All your customers are likely to be running standard “out-of-the-box” applications, and some with customizations. Many may also be running bespoke applications that were designed and developed specifically for them, and these are often the most business critical. Idenxt manages them all.
When any of their applications experiences an incident, Idenxt detects it, identifies it, and takes immediate remedial action. Idenxt’s proven method of learning the management requirements of new applications is tailored for larger enterprises and has been fine-tuned over several years. Comprehensive post-incident reporting is provided for you to share with your customers as you see fit. When an incident requires human intervention, you will instantly be alerted so you can take quick action. Working with your customer, you’ll determine the most effective escalation paths for incidents, and Idenxt will follow that path notifying whomever you specify.
Idenxt Application Incident Management includes:
- Application Incident Management 24x7x365
- First four (4) hours per month of Incident Management are included for each application
- Comprehensive post-incident reporting
- Enforces escalation path defined by you and your customer
- Manages all Standard, Customized and Bespoke applications
- Complete Incident Management with Quarterly Proactive Reports
Services
Mission-critical System Protection
Idenxt provides a complete end-to-end hosting experience on the industry-leading Azure platform where we have added our management services on top together with our extensive know-how. Azure is the definitive enterprise-grade hosting service, powered by Microsoft. The result is completely seamless hosting of your every workload at a fixed, competitive and predictable cost. The Azure subscription and everything needed is included and there are no surprises.
Managed Services
Cloud Operations Foundation (CloudOps)
- Proactive Monitoring
- General Incident Management
- Post-reporting of Incidents
- Problem Management
- Automated ticketing system
Security Management (SecOps)
- Seek security weaknesses and breaches
- Detect previously undetected threats
- Hunts for suspicious activities at scale
- Auto-escalation to Incident Management
- Comprehensive Monthly Reporting
Application Incident Management
- Application Incident Management
- Comprehensive post-incident reporting
- Manages all Standard, Customized and Bespoke applications
- Complete Incident Management
- Quarterly Proactive Reports
Configuration Management
- Actively maintaining the right configuration
- Safeguarding optimized performance, availability and cost
- Detect and adjust configuration to usage patterns
- Enable classification and management of systems in groups
Patch Management
- Patch Management according to Microsoft’s guidelines
- Utilizing Microsoft's Azure Update management center
- Logging to troubleshoot update failures
- Including/excluding of specific patches based on roles
Business Continuity & Disaster Recovery (DRaaS)
- Actively Detailed configuration of backup policies
- Site recovery of VMs based on industry best practice
- Incident management of backup jobs and site replication
- Monthly testing
