Patch Management
Microsoft routinely issues patches and updates for all products. Most can be implemented immediately upon receipt, but some may be problematic based on the specifics of each customer’s implementation.
Idenxt coordinates with the Azure Update Management Center to obtain and deploy each patch and every update, evaluating each to determine if they require changes to your Azure environment, or should not be implemented based on your customer’s specific configuration.
Idenxt Patch Management includes:
- Patch Management according to Microsoft’s guidelines and utilizing Microsoft’s Azure Update management center
- Agreed maintenance windows and target servers/groups based on subscriptions, resource groups, and tags
- Logging to troubleshoot update failures
- Pre/post scripts that run before and after the maintenance window to start turned-off servers, patch them, and then turn them off again
- Including/excluding of specific patches based on roles
Services
Mission-critical System Protection
Idenxt provides a complete end-to-end hosting experience on the industry-leading Azure platform where we have added our management services on top together with our extensive know-how. Azure is the definitive enterprise-grade hosting service, powered by Microsoft. The result is completely seamless hosting of your every workload at a fixed, competitive and predictable cost. The Azure subscription and everything needed is included and there are no surprises.
Managed Services
Cloud Operations Foundation (CloudOps)
- Proactive Monitoring
- General Incident Management
- Post-reporting of Incidents
- Problem Management
- Automated ticketing system
Security Management (SecOps)
- Seek security weaknesses and breaches
- Detect previously undetected threats
- Hunts for suspicious activities at scale
- Auto-escalation to Incident Management
- Comprehensive Monthly Reporting
Application Incident Management
- Application Incident Management
- Comprehensive post-incident reporting
- Manages all Standard, Customized and Bespoke applications
- Complete Incident Management
- Quarterly Proactive Reports
Configuration Management
- Actively maintaining the right configuration
- Safeguarding optimized performance, availability and cost
- Detect and adjust configuration to usage patterns
- Enable classification and management of systems in groups
Patch Management
- Patch Management according to Microsoft’s guidelines
- Utilizing Microsoft's Azure Update management center
- Logging to troubleshoot update failures
- Including/excluding of specific patches based on roles
Business Continuity & Disaster Recovery (DRaaS)
- Actively Detailed configuration of backup policies
- Site recovery of VMs based on industry best practice
- Incident management of backup jobs and site replication
- Monthly testing
